Arabic + French customer support on WhatsApp without two separate bots

How to design one agent that detects language, stays polite, and hands off to a human when the request is sensitive.

Many Maghreb teams maintain French scripts for “premium” clients and Arabic for everyone else. That split creates inconsistent answers and double maintenance. A single multilingual agent with a clear handoff policy is simpler.

Rules that keep trust

Reply in the customer’s language when possible
Never invent order IDs or refund promises
Escalate payments disputes and legal topics to humans

In Wakil, you can start from MENA templates (Support, Leads, Appointments) and tune the system prompt per workspace — agencies can run different tones per client brand.

Ready to launch your agent?

Start free on Telegram, or talk to us about WhatsApp for your Maghreb customers.