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Design partner · Clinic · Rabat
Appointment intake on WhatsApp for a private clinic
Pilot goal: collect preferred slots and symptoms summary before the front desk opens.
Challenge
Missed morning calls; patients switching between French and Arabic mid-thread.
Approach
Appointments template with bilingual prompts; human confirmation before booking is final.
Target outcome
Target outcome: structured intake ready for staff each morning instead of a voicemail pile.
Anonymized design-partner framing — not a public customer endorsement.